Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

We offer complimentary free shipping worldwide over certain amount of the order at this stage, with possible changes upon the company’s decision.
All orders are processed moslty within 48 hours and shipped Monday to Friday (excluding weekends and holidays).
Purchases are delivered in a beautiful box with the exception of certain items
Delivery Time: Orders are typically delivered within 7-10 business days. Please also note most local couriers for last-mile deliveries are not provided weekend service, hence the possible delay may happen during weekends. We do not guarantee processing time, delivery or shipment dates. All dates are estimated.

For more details, please check below page:

SHIPPING POLICY

Zoe & Pearl accepts the following payment methods:

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
Klarna is available at store. Buy now, pay later with Klarna with 4 interest-free payment.
Features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

Only damaged Items are acceptable for returns. Returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit, once the return or refund applicable.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

For more details, please check below page: